FAQ

A pre-booked vehicle with a professional driver. Before pickup we confirm the route, vehicle class, price, and contact details.

The route, pickup time, vehicle class, and price are agreed before the trip. Contact us if the flight, schedule, or passenger details change.

Send the date, schedule, passenger count, and required vehicle classes. We will confirm the available fleet and whether a coordinator is needed.

Payments made on this website through the acquirer are processed only in Kazakhstani tenge (KZT). If your card is in another currency, the issuing bank may convert the payment at its own exchange rate and charge fees under its own tariff. The website payment currency remains KZT.

Foreign companies may pay for services in United States dollars (USD) or euros (EUR) by SWIFT transfer to LLP “ICBP”'s settlement account against a separately issued invoice. This is arranged separately and is not processed through website acquiring.

Online payment is available for eligible bookings after the route and amount are confirmed. Do not send card details by email or message; we will explain the next step before acceptance.

One payment can cover several passengers when the selected payment method is available. We need each passenger’s full name to confirm the airport service.

For supported Astana and Almaty routes, the booking form shows the current tariff for the selected vehicle and service. We confirm the final amount after checking the route, vehicle, and any known extras.

Yes. Specify the child’s age and weight when booking so we can confirm a suitable child seat.

Smoking is not permitted inside the car. If needed, ask the driver to stop for a smoke break.